Avaya 3306

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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. You are installing the Linux version of an Avaya Contact Recorder, and you have installed the operating system using the required Kickstart script.
Which two accounts should you check before you continue with the application installation?
(Choose two)

A) User account: verint
B) User account: witness
C) User account administrator
D) User account: root

2. Which statement describes the purpose of setting up an Avaya Quality Monitoring extract task on the Enterprise Reporting server?

A) The ETL task is responsible for writing Enterprise Reporting data to the Avaya Quality Monitoring database.
B) The ETL task is responsible for extracting data from the Avaya Quality Monitoring database.
C) The ETL task is responsible for purging the Avaya Quality Monitoring database.
D) The ETL task runs regular audits against the Avaya Quality Monitoring database.

3. Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)

A) Use any backup software to back up the system daily
B) Use a fault tolerant Storage Area Network (SAN)
C) Record calls directly to a network attached storage (NAS)
D) The operating system and call database should be RAID 1 and the recording storage area should be RAID 5
E) Record calls directly to a tape drive

4. When an Avaya Contact Recording server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for Audio and screen content streams?

A) General Setup > Recorder > Key Management Server
B) General Setup > Recorder URL(s) of external port(s) to connect to
C) General Setup > Recorder > IP address on this server to use for recordings
D) General Setup > Recorder > Replay Server(s)

5. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Make sure that the user is added under selected agents
B) Make sure the rule is set to active
C) Verify the Randomizer rule is saved
D) Reboot the server
E) Verify the Event rule is saved

Solutions: