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Question 20: When the agent saves the service request ticket, the system launches into a Service RequestWorkflow process and evaluates the data on the record. If the agent has not entered asset, location, or
configuration item data, the system displays a dialog box with the following options:
Close ticket - informational call
Close ticket - unauthorized caller
Close ticket - misdirected call
Take no action
If an asset, location, or configuration item is specified on the record, the system displays a dialog box with
the following options:
Take Ownership of ticket
Assign Ownership of ticket
Create Work Order
Take no action on this ticket
Which three Nodes are used in this part of the workflow process? (Choose three.)
A.Wait
B.Input
C.Task
D.Condition
E.Interaction
F.Manual Input
Correct Answer: DEF
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