EXIN ITIL

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EXIN ITIL V3 Foundation Sample Questions:

1. Which of the following BEST describes partners'in the phrase people, processes, products and partners"?

A) Customers
B) Internal departments
C) The facilities management function
D) Suppliers, manufacturers and vendors

2. Which of the following would be defined as part of every process?
1. Roles 2.Activities
3.Functions
4.Responsibilities

A) 1, 2 and 4 only
B) All of the above
C) 1 and 3 only
D) 2 and 4 only

3. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only

4. What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

A) Serviceability
B) Capacity
C) Continuity
D) Availability

5. Which one of the following is the BEST description of a service-based service level agreement (SLA)?

A) An agreement with an individual customer group, covering all the services that they use
B) An agreement that covers one service for all customers of that service
C) An agreement that covers one service for a single customer
D) An agreement that covers service specific issues in a multi-level SLA structure

Solutions: