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Avaya Proactive Contact Implementation and Maintenance Sample Questions:
1. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?
A) 14
B) 3
C) 10
D) 13
E) 4
2. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)
A) Supervisors have to start the shadow jobs at the start of the day.
B) Completion Code 98 and 19 are associated with Agent Owned Recall.
C) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
D) There can be more than one shadow job configured per calling list.
E) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
3. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?
A) auditor
B) system
C) reporter
D) sysadm
4. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?
A) record selection criteria
B) record specific messaging
C) unit work list
D) virtual campaign
5. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?
A) Agent API
B) Event SDK
C) VLTerm
D) SSH
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |