HP HP2-H27

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement is true about HP products that carry a global warranty?

A) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.
B) Products serviced outside the country or region of original purchase are not delayed due to parts availability.
C) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.
D) Extended warranties are not honored outside the country or region of original purchase.

2. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) It maintains its one-year warranty.
B) The warranty is void on the optional part once installed.
C) It maintains its 90-day warranty.
D) It assumes the remainder of the notebook's warranty.

3. What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?

A) The Smart AC adapter output is compatible with any notebook, but output wattage above the recommended level for the notebook can result in excessive internal heat causing fans to run continually.
B) The Smart AC adapter output must be at or above the recommended input level of the HP notebook before the HP notebook can start up.
C) The Smart AC adapter output is compatible with any notebook, but output wattage below the recommended level for the notebook can cause limited functionality.
D) The Smart AC adapter output must be at or below the recommended input level of the HP notebook before the HP notebook can start up.

4. Which statement best describes how the switchable graphics feature functions in HP notebooks?

A) When configured in the BIOS, the switchable graphics feature determines whether the notebook is connected to the power supply and automatically uses only the discrete GPU for all graphics processing.
B) The switchable graphics feature is an AMD-only technology for adding up to three external displays through the DisplayPort, HDMI, and VGA ports.
C) The switchable graphics feature uses the discrete GPU for graphics-intensive applications and the UMA graphics controller for other applications.
D) The switchable graphics feature is an Intel-only technology that enables the GPU to enhance processor-intensive applications by switching some of the application threads to GPU threads using the less power-intensive GPU for processing data.

5. What must the customer do to ensure recovery of encrypted data before replacing a system board that contains a Trusted Platform Module (TPM)?

A) Run the HP TPM export utility to save the encrypted information to an FTP site.
B) Back up the certificates and encryption keys that are stored in the TPM chip to an external device.
C) Export the username and password that are associated with the desktop TPM application that accesses the encrypted data.
D) Export the TPM embedded MySQL database to an external device.

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