Avaya 3305

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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which two statements about a completion code are true? (Choose two)

A) One needs to include a system completion code in CCW to use a completion code.
B) Completion codes are hard coded and new completion codes cannot be created.
C) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
D) When using a custom completion code, it needs to be included in a contact strategy.

2. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
D) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.

3. When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)

A) The Tomcat Administration Screen
B) The Remote Desktop
C) The graphical user interface (GUI)
D) The command line interface (CLI)
E) The AAEP Web administration POM menu

4. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

A) Restart Avaya Aura Experience Portal.
B) Re-install the runtimeconfig.war file.
C) Check that the Web License Manager (WebLM) is running. If not start WebLM.
D) Make sure the runtime support files are installed in the correct location.

5. You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)

A) Primary Experience Portal Manager (EPM)
B) Media Processing Platform (MPP)
C) Auxiliary EPM
D) Telephony server
E) Application server

Solutions: