IBM C2010-591

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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Integration Composer
B) IBM Tivoli Monitoring Agent Builder
C) IBM SmartCloud Control Desk
D) IBM Tivoli Service Automation Manager

2. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Use the Problem Management module in the IBM SmartCloud Control Desk
B) Alter the security properties in the LDAP system using an LDIF update
C) Modify the profile information access which the problem manager can change on their own
D) Use the Security module in IBM SmartCloud Control Desk

3. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Monitoring
B) IBM Tivoli Business Service Manager
C) IBM Tivoli Application Dependency Discovery Manager
D) IBM Tivoli Asset Discovery for Distributed

4. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) financial management
B) a customer relationship management system
C) runbook automation
D) knowledge-based systems

5. What are three types of changes in the Changes application? (Choose three.)

A) Emergency Change
B) Planned Change
C) Normal Change
D) Scheduled Change
E) Critical Change
F) Standard Change

Solutions: