EXIN ITIL-F

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EXIN ITIL Foundation Sample Questions:

1. Which statement is CORRECT?

A) A process is a structured set of activities designed to accomplish a specific objective
B) A function is a set of responsibilities allocated to a service manager
C) A function is a set of specialised organisational capabilities
D) A process is a team or group of people and the tools they use to perform one or more activities

2. Which of the following is service transition planning and support NOT responsible for?

A) Coordinating the efforts required to manage multiple simultaneous transitions
B) Maintaining policies, standards and models for service transition activities and processes
C) Detailed planning of the build and test of individual changes
D) Prioritizing conflicts for service transition resources

3. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

A) Supporting services
B) Business services
C) Customer services
D) Component services

4. What service could include a differentiation as an "excitement factor"?

A) An enhancing service
B) A core service
C) A packaged service
D) An enabling service

5. Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design

A) All of the above
B) 2 and 3 only
C) 1 and 3 only
D) 2 and 4 only

Solutions: