Avaya 3000.2

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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone is set to Do Not Disturb (DND).
C) The phone has registered to a backup IP Office.
D) The phone requires a firmware update.

2. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Remove the Embedded Voicemail Card.
B) Default the IP Office.
C) Remove the daughter boards.
D) Upgrade the system to the current GA software.
E) Re-install the IP Office Professional License.

3. A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)

A) VoiceMail Pro Server at each location
B) Distributed Voicemail license at the main office
C) Distributed Voicemail license at the remote locations
D) Preferred Edition license at each location
E) Backup Voicemail license at the remote locations

4. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call

5. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Sequential
B) Longest Waiting
C) Collective
D) Rotary
E) Collective Call Waiting

Solutions: