EXIN EX0-101

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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A) All of the above
B) 1 and 3 only
C) 2 and 3 only C
D) 1 and 2 only

2. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) All of the above
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only

3. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 1, 2 and 4 only
B) All of the above
C) 3 and 4 only
D) 1, 2 and 3 only

4. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To plan the resources required to manage a release
B) To provide good-quality knowledge and information about services
C) To ensure that a service can be managed and operated in accordance with constraints specified during design
D) To design and develop capabilities for service management

5. Which one of the following are the two primary elements that create value for customers?

A) Service requirements and warranty
B) Value on investment (VOI) and return on investment (ROI)
C) Resources and capabilities
D) Customer and user satisfaction

Solutions: