NO.1 What is the meaning of the option 'sip-port' in the Tserver" section in 'options' tab of the SIP
server?
A. It is the port used by SIP Server to communicate with other SIP devices such as Media Server, SIP
Endpoints, Gateways etc. using SIP signaling only
B. It is the port used by SIP Server to communicate with other T-lib clients such as URS, StatServer,
etc
C. It is the port used by SIP Server to communicate using SNMP protocol with a NMS software
D. It is the port used by SIP Server to communicate with other SIP devices such as Media Server, SIP
Endpoints,
E. It is the port used by SIP Server to communicate with other SIP devices such as Media Server, SIP
Endpoints, gateways etc. using RTP/RTCP protocol
F. Gateways etc. using both RTP/RTCP protocol and SIP signaling.
Answer: B

NO.2 If you wish to allow recording on a call, and recording is configured for two devices on the call.
Which one of the following scenarios is possible?
A. Call recording will only be started when either one of the devices first signals Eventreleased.
B. Call recording will be started only on the device that first signals EventEstablished.
C. Call recording will be started when both of the devices signal EventEstablished.
D. Call will not be recorded
Answer: B

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Reference: http://genesyslab.info/wiki/index.php/Special:Repository/80fr_depsip.pdf?id=6483fb5b-
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NO.1 In NAT/Route mode when there is no matching firewall policy for traffic to be forwarded by the
Firewall, which of the following statements describes the action taken on traffic?
A. The traffic is blocked and logged.
B. The traffic is passed.
C. The traffic is blocked.
D. The traffic is passed and logged.
Answer: C

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ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

Since July 2013, ITIL has been owned by AXELOS, a joint venture between Capita and the Cabinet Office. AXELOS licenses organisations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. Organizations that wish to implement ITIL internally do not require this license.

Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations. It recognized that, without standard practices, government agencies and private sector contracts had started independently creating their own IT management practices.

The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT service management. ITIL was built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.[1]

After the initial publication in 1989–96, the number of books quickly grew within ITIL v1 to more than 30 volumes.

In 2000/2001, to make ITIL more accessible (and affordable), ITIL v2 consolidated the publications into nine logical "sets" that grouped related process-guidelines to match different aspects of IT management, applications and services. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL v2 publications.[citation needed]

In April 2001, the CCTA was merged into the OGC, an office of the UK Treasury.[2]
In 2006, the ITIL v2 glossary was published.
In May 2007, this organization issued version 3 of ITIL (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. Version 3 is now known as ITIL 2007 Edition.
In 2009, the OGC officially announced that ITIL v2 certification would be withdrawn and launched a major consultation as per how to proceed.[3]
In July 2011, the 2011 edition of ITIL was published, providing an update to the version published in 2007. The OGC is no longer listed as the owner of ITIL, following the consolidation of OGC into the Cabinet Office.

Overview of ITIL 2007 edition[edit]
ITIL 2007 edition (previously known as version 3) is an extension of ITIL v2 and fully replaced it following the completion of the withdrawal period on 30 June 2011.[4] ITIL 2007 provides a more holistic perspective on the full life cycle of services, covering the entire IT organization and all supporting components needed to deliver services to the customer, whereas v2 focused on specific activities directly related to service delivery and support. Most of the v2 activities remained untouched in 2007, but some significant changes in terminology were introduced in order to facilitate the expansion.

Changes and characteristics of the 2011 edition of ITIL[edit]
A summary of changes has been published by the UK Government. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2011 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies.

Twenty-six processes are listed in ITIL 2011 edition and described below, along with which core publication provides the main content for each process.

ITIL 2007 has five volumes, published in May 2007, and updated in July 2011 as ITIL 2011 for consistency:

ITIL Service Strategy: understands organizational objectives and customer needs.[5]
ITIL Service Design: turns the service strategy into a plan for delivering the business objectives.[6]
ITIL Service Transition: develops and improves capabilities for introducing new services into supported environments.[7]
ITIL Service Operation: manages services in supported environments.[8]
ITIL Continual Service Improvement: achieves services incremental and large-scale improvements.[9]
Due to the similarity between ITIL v3 of 2007 and ITIL 2011, no bridge examinations for ITIL v3 certification holders were created or made available for ITIL 2011 certification.

Service strategy[edit]
The center and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume,[5] provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. The Service Strategy lifecycle stage is often considered as the core of the service lifecycle. In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Key topics covered include service value definition, business-case development, service assets, market analysis, and service provider types. List of covered processes:

Strategy management for IT Services
Service portfolio management
Financial management for IT services
Demand management
Business relationship management
For candidates in the ITIL Intermediate Capability stream, the Service Offerings and Agreements (SOA) Qualification course and exam are most closely aligned to the Service Strategy (SS) Qualification course and exam in the Lifecycle stream.

Service Portfolio Management[edit]
The customer needs services to achieve its objectives. The service provider should ensure it can provide these services. The purpose of Service Portfolio Management is ensuring these services are offered.

The service portfolio contains the services managed by the service provider. The service portfolio comprises: the pipeline section, which contains the services that are yet to be offered; the service catalog section, which contains the details of operational services; and the retired section, which contains details of the services that are no longer offered.

Financial management for IT services[edit]
Main article: Financial management for IT services
IT Financial Management comprises the discipline of ensuring that the IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organization can understand the costs of its IT services. These costs may then be recovered from the customer of the service. This is the 2nd component of service delivery process.

Service design[edit]
The Service Design (SD) volume[6] provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself. As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service. Within ITIL, design work for an IT service is aggregated into a single Service Design Package (SDP). Service design packages, along with other information about services, are managed within the service catalogues.

List of covered processes:

Design coordination
Service catalogue management
Service-level management
Availability management
Capacity management
IT service continuity management
Security management
Supplier management
A model used to help define roles and responsibilities in service design is a RACI matrix (Responsible, Accountable, Consulted and Informed).

Service catalogue management[edit]
Service catalogue management maintains and produces the service catalogue and ensures that it contains accurate details, dependencies and interfaces of all services made available to customers. Service catalogue information includes:

ordering and requesting processes
prices
deliverables
contract points
Service-level management[edit]
Service-level management provides for continual identification, monitoring and review of the levels of IT services specified in the service-level agreements (SLAs). Service-level management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of operational level agreements (OLAs) and underpinning contracts (UCs), respectively. The process involves assessing the impact of change on service quality and SLAs. The service-level management process is in close relation with the operational processes to control their activities. The central role of service-level management makes it the natural place for metrics to be established and monitored against a benchmark.

Service-level management is the primary interface with the customer (as opposed to the user serviced by the service desk). Service-level management is responsible for:

ensuring that the agreed IT services are delivered when and where they are supposed to be;
liaising with availability management, capacity management, incident management and problem management to ensure that the required levels and quality of service are achieved within the resources agreed with financial management;
ensuring that appropriate IT service continuity plans exist to support the business and its continuity requirements.
The service-level manager relies on the other areas of the service delivery process to provide the necessary support which ensures the agreed services are provided in a cost-effective, secure and efficient manner.

Availability management[edit]
Availability management allows organizations to sustain IT service-availability in order to support the business at a justifiable cost. High-level activities are realizing availability requirements, compiling availability plans, monitoring availability, and monitoring maintenance obligations.

Availability management addresses the ability of an IT component to perform at an agreed level over a period of time.

Reliability: Ability of an IT component to perform at an agreed level at described conditions.
Maintainability: The ability of an IT component to remain in, or be restored to an operational state.
Serviceability: The ability for an external supplier to maintain the availability of component or function under a third-party contract.
Resilience: A measure of freedom from operational failure and a method of keeping services reliable. One popular method of resilience is redundancy.
Security: A service may have associated data. Security refers to the confidentiality, integrity, and availability of that data. Availability gives a clear overview of the end-to-end availability of the system.
Capacity management[edit]
Capacity management supports the optimum and cost-effective provision of IT services by helping organizations match their IT resources to business demands. The high-level activities include:

application sizing
workload management
demand management
modelling
capacity planning
resource management
performance management
Capacity management is focused on strategic capacity, including capacity of personnel (e.g., human resources, staffing and training), system capacity, and component (or tactical) capacity.

IT service continuity management[edit]
IT service continuity management (ITSCM) covers the processes by which plans are put in place and managed to ensure that IT services can recover and continue even after a serious incident occurs. It is not just about reactive measures, but also about proactive measures – reducing the risk of a disaster in the first instance.

ITSCM is regarded by the application owners as the recovery of the IT infrastructure used to deliver IT services, but as of 2009 many businesses practice the much further-reaching process of business continuity planning (BCP), to ensure that the whole end-to-end business process can continue should a serious incident occur (at primary support level).

ITSCM involves the following basic steps:

prioritising the activities to be recovered by conducting a business impact analysis (BIA)
performing a risk assessment (aka risk analysis) for each of the IT services to identify the assets, threats, vulnerabilities and countermeasures for each service.
evaluating the options for recovery
producing the contingency plan
testing, reviewing, and revising the plan on a regular basis.
Security management[edit]
Main article: ITIL security management
The ITIL-process Security Management[10] describes the structured fitting of information security in the management organization. It is based on the code of practice for information security management system (ISMS) now known as ISO/IEC 27002.

A basic goal of security management is to ensure adequate information security. The primary goal of information security, in turn, is to protect information assets against risks, and thus to maintain their value to the organization. This is commonly expressed in terms of ensuring their confidentiality, integrity and availability, along with related properties or goals such as authenticity, accountability, non-repudiation and reliability.

Mounting pressure for many organizations to structure their information security management systems in accordance with ISO/IEC 27001 requires revision of the ITIL v2 security management volume, which culminated in the release of the 2007 edition.

Supplier management[edit]
The purpose of supplier management is to obtain value for money from suppliers and contracts. It ensures that underpinning contracts and agreements align with business needs, Service Level Agreements and Service Level Requirements. Supplier Management oversees process of identification of business needs, evaluation of suppliers, establishing contracts, their categorization, management and termination.

Service transition[edit]
Service transition (ST), as described by the ITIL service transition volume,[7] relates to the delivery of services required by a business into live/operational use, and often encompasses the "project" side of IT rather than business as usual (BAU). This area also covers topics such as managing changes to the BAU environment.

List of ITIL processes in service transition:

Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Change evaluation
Knowledge management
Change management[edit]
Main article: Change management (ITSM)
Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes. A change is an event that results in a new status of one or more configuration items (CIs), and which is approved by management, is cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure.

The main aims of change management include:

Minimal disruption of services
Reduction in back-out activities
Economic use of resources involved in the change
Common change management terminology includes:

Change: the addition, modification or removal of CIs
Request For Change (RFC) or, in older terminology, Change Request (CR): a form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor
ITIL v2 - Forward Schedule of Changes (FSC): schedule that contains details of all forthcoming Changes.
ITIL 2007 - Change Schedule (CS): schedule that contains details of all forthcoming Changes, and references historical data. Many people still refer to the known term FSC.
There are three types of changes: Standard Change,Normal Change, Urgent/Emergency Change

Service asset and configuration management[edit]
Service asset and configuration management is primarily focused on maintaining information (i.e., configurations) about Configuration Items (i.e., assets) required to deliver an IT service, including their relationships. Configuration management is the management and traceability of every aspect of a configuration from beginning to end and it includes the following key process areas under its umbrella:

Identification
Planning
Change control
Change management
Release management
Maintenance
Release and deployment management[edit]
Release and deployment management is used by the software migration team for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure. Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which functions as intended when introduced into existing infrastructure. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. This guarantees that all software meets the demands of the business processes. Release management utilizes Definitive Media Library for storage of software.

The goals of release management include:

Planning the rollout of software
Designing and implementing procedures for the distribution and installation of changes to IT systems
Effectively communicating and managing expectations of the customer during the planning and rollout of new releases
Controlling the distribution and installation of changes to IT systems
Release management focuses on the protection of the live environment and its services through the use of formal procedures and checks.

A Release consists of the new or changed software and/or hardware required to implement approved changes. Release categories include:

Major software releases and major hardware upgrades, normally containing large amounts of new functionality, some of which may make intervening fixes to problems redundant. A major upgrade or release usually supersedes all preceding minor upgrades, releases and emergency fixes.
Minor software releases and hardware upgrades, normally containing small enhancements and fixes, some of which may have already been issued as emergency fixes. A minor upgrade or release usually supersedes all preceding emergency fixes.
Emergency software and hardware fixes, normally containing the corrections to a small number of known problems.
Releases can be divided based on the release unit into:

Delta release: a release of only that part of the software which has been changed. For example, security patches.
Full release: the entire software program is deployed—for example, a new version of an existing application.
Packaged release: a combination of many changes—for example, an operating system image which also contains specific applications.
Service operation[edit]
Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where "customers" refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume,[8] is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.

Processes[edit]
Event Management
Access Management
Request Fulfillment
Problem Management
Incident Management
Functions[edit]
Service Desk
Technical Management
Application Management
IT Operations Management
Service desk[edit]
The service desk is one of four ITIL functions and is primarily associated with the Service Operation lifecycle stage. Tasks include handling incidents and requests, and providing an interface for other ITSM processes. Features include:

single point of contact (SPOC) and not necessarily the first point of contact (FPOC)
single point of entry
single point of exit
easier for customers
streamlined communication channel
Primary purposes of a service desk include:

incident control: life-cycle management of all service requests
communication: keeping a customer informed of progress and advising on workarounds
The service desk function can have various names, such as:

Call center: main emphasis on professionally handling large call volumes of telephone-based transactions
Help desk: manage, co-ordinate and resolve incidents as quickly as possible at primary support level
Service desk: not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management, financial management and IT services continuity management
The three types of structure for consideration:

Local service desk: to meet local business needs – practical only until multiple locations requiring support services are involved
Central service desk: for organizations having multiple locations – reduces operational costs[citation needed] and improves usage of available resources
Virtual service desk: for organizations having multi-country locations – can be situated and accessed from anywhere in the world due to advances[when?] in network performance and telecommunications, reducing operational costs[citation needed] and improving usage of available resources
Application management[edit]
ITIL application management[11] encompasses a set of best practices proposed to improve the overall quality of IT software development and support through the life-cycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives.

Software asset management (SAM) is a primary topic of ITILv2 and is closely associated with the ITIL Application Management function. SAM is the practice of integrating people, processes, and technology to allow software licenses and usage to be systematically tracked, evaluated, and managed. The goal of SAM is to reduce IT expenditures, human resource overhead and risks inherent in owning and managing software assets.

SAM practices include:

maintaining software license compliance
tracking inventory and software asset use
maintaining standard policies and procedures surrounding definition, deployment, configuration, use, and retirement of software assets and the definitive software library.
SAM represents the software component of IT asset management. This includes hardware asset management because effective hardware inventory controls are critical to efforts to control software. This means overseeing software and hardware that constitute an organization's computers and network.

IT Operations management[edit]
Refer to ICT infrastructure management for more details.

Technical management[edit]
Refer to ICT infrastructure management for more details.

Event management[edit]
An event may indicate that something is not functioning correctly, leading to an incident being logged. Events may also indicate normal activity, or a need for routine intervention such as changing a tape. Event management depends on monitoring, but it is different. Event management generates and detects notifications, while monitoring checks the status of components even when no events are occurring. Events may be detected by a CI sending a message, or by a management tool polling the CI. After an event has been detected it may lead to an Incident, Problem or Change, or it may simply be logged in case the information is needed. Response to an event may be automated or may require manual intervention. If actions are needed then a trigger, such as an SMS message or an incident being automatically logged, can alert support staff.

Incident management[edit]
Main article: Incident management (ITSM)
Incident management aims to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA) limits.

An incident is defined as:

2007: An unplanned interruption to an IT service or a reduction in the quality of an IT service. Failure of a configuration item that has not yet impacted service is also an incident. For example, failure of one disk from a mirror set.
V2: An event which is not part of the standard operation of a service and which causes or may cause disruption to or a reduction in the quality of services and customer productivity.
The objective of incident management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user, at a cost-effective price. The transformation between event-to-incident is the critical junction where Application Performance Management (APM) and ITIL come together to provide tangible value back to the business.[12]

Request fulfillment[edit]
Request fulfillment (or request management) focuses on fulfilling Service Requests, which are often minor (standard) changes (e.g., requests to change a password) or requests for information.

The term "standard change" means pre-approved, repeatable, pre-defined, low risk changes. If the change does not meet these criteria then it is not a standard change and should be defined as a request for change.

Problem management[edit]
Main article: Problem management
Problem management aims to resolve the root causes of incidents and thus to minimize the adverse impact of incidents caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. A "problem" in this context is the unknown underlying cause of one or more incidents, and a 'known error' is a problem that is successfully diagnosed and for which either a work-around or a permanent resolution has been identified. The CCTA (Central Computer and Telecommunications Agency) defines problems and known errors as follows:

A problem is a condition often identified as a result of multiple incidents that exhibit common symptoms. Problems can also be identified from a single significant incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant.
A known error is a condition identified by successful diagnosis of the root cause of a problem, and the subsequent development of a work-around.
Problem management differs from incident management. Problem management aims primarily to find and resolve the root cause of a problem and thus prevent further incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.

The problem-management process reduces the number and severity of incidents and problems on the business, and documents the details of the problem and resolution to be available for the first-line and second-line of the help desk. The proactive process identifies and resolves problems before incidents occur. Such processes include:

Trend analysis
Targeting support action
Providing information to the organization
The error control process iteratively diagnoses known errors until they are eliminated by the successful implementation of a change under the control of the Change Management process.

The problem control process aims to handle problems in an efficient way. Problem control identifies the root cause of incidents and reports it to the service desk. Other activities are:

Problem identification and recording
Problem classification
Problem investigation and diagnosis
Root-cause analysis[edit]
Root-cause analysis is a formal problem-solving process and a critical component of Problem Management. Once a problem (or potential problem) has been identified, the root cause analysis process begins. The purpose of a root cause analysis is two-fold:

develop a thorough understanding of the problem and its causes
identify corrective/preventive actions that will reduce the risk of recurrence to an acceptable level
Classic root-cause analysis methods include the 5-whys and Ishikawa diagram or fishbone diagram. Others have since developed more advanced root cause analysis methodologies, some with corresponding software applications.

Benefits from employing a standard, structured root-cause analysis methodology include:

common terms, language, and structure with respect to root cause analysis
problem identification, including actual and potential impact
identification of the problem's causes, their interactions, and the supporting evidence
identification of corrective/preventive actions (CAPA) that will prevent recurrence of the problem
development of a knowledge base which others can use as a resource
Identity management[edit]
Main article: Identity management
Identity management (IdM) less commonly called Access and Identity Management (AIM) as a process focuses on granting authorized users the right to use a service, while preventing access to non-authorized users. Certain identity management processes execute policies defined in Security Management.

Continual service improvement (CSI)[edit]
Continual service improvement, defined in the ITIL continual service improvement volume,[9] aims to align and realign IT services to changing business needs by identifying and implementing improvements to the IT services that support the business processes. It incorporates many of the same concepts articulated in the Deming Cycle of Plan-Do-Check-Act. The perspective of CSI on improvement is the business perspective of service quality, even though CSI aims to improve process effectiveness, efficiency and cost effectiveness of the IT processes through the whole lifecycle. To manage improvement, CSI should clearly define what should be controlled and measured.

CSI needs upfront planning, training and awareness, ongoing scheduling, roles created, ownership assigned,and activities identified to be successful. CSI must be planned and scheduled as process with defined activities, inputs, outputs, roles and reporting. Continual Service Improvement and Application Performance Management (APM) are two sides of the same coin. They both focus on improvement with APM tying together service design, service transition, and service operation which in turn helps raise the bar of operational excellence for IT.[13]

Improvement initiatives typically follow a seven-step process:

Identify the strategy for improvement
Define what you will measure
Gather the data
Process the data
Analyse the information and data
Present and use the information
Implement improvement
Overview of ITIL v2[edit]
The eight ITIL version 2 books and their disciplines are:

The IT service management sets

1. Service Support
2. Service Delivery
Other operational guidance

3. ICT infrastructure management
4. Security management
5. Application management
6. Software asset management
To assist with the implementation of ITIL practices a further book was published (Apr 9, 2002) providing guidance on

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The Designing Citrix XenDesktop 7.6 Solutions exam is divided into the following sections:

Assessing the Current Environment
Planning and Risk Assessment
Analyzing the Current Environment
Designing an Integrated Virtualization Solution
Designing and Documenting the Infrastructure
Designing and Documenting the Security Infrastructure

Exam Overview
Number of Questions
3
Passing Score
3
Time Limit
3
Intended Audience
3
Registration and Administration
3
Policy Links
4
Prepping for the Exam
Recommended Knowledge and Skills
5
Recommended Product Experience
5
Recommended Course
6
Unauthorized Preparation Materials
6
Section Titles and Weights
7
Interpretation of Objectives
8
Sections, Objectives, Examples, and References
9
Look and Feel of the Exam 19
Decision Tree Question Types 20
Scoring 22
The Assessment Document 24
FAQ 25
Appendix: Practice 26

Number of Questions
The 1Y0-401 exam is a 45-question exam written in English.
The exam is split into two parts. In part 1, there are 23 multiple choice questions.
In part 2, there are 11 decision tree items and 11 multiple choice questions.
Passing Score
The passing score for this exam is 58%.
Time Limit
Type of Candidate Time Limits Notes
Native English Speakers 120 minutes
Non-native English speakers
that take the exam in
countries where English is a
foreign language
120 minutes
+30 minutes
(time extension)
Time extension
granted
automatically
Non-native English speakers
that take the exam in
countries where English is
NOT a foreign language
120 minutes
+30 minutes
Must call Pearson VUE

Intended Audience
The 1Y0-401 exam is focused on those topics that are most important to
those who asses and design Citrix XenDesktop 7.6 Solutions. Those who
assess and design such solutions may hold various job titles such as:
• Architects
• Consultants
• Sales/Systems Engineers
Registration and Administration
This exam is administered at Pearson VUE testing centers worldwide. To
learn more about the rules and process of taking an exam, please visit
http://training.citrix.com/exams.
Worldwide, visit the Pearson VUE website (www.pearsonvue.com/citrix)
to locate a testing center in your area and register for an exam. To register
in the United States and Canada, you may also register in person at any
Pearson VUE testing center or call 1-800-931-4084.
Note: A $7 USD surcharge will be added to phone registrations.

Policy Links
Candidates must wait 24 hours from their original appointment time before
they can register to retake an exam. After a second attempt, and any attempt
thereafter, the candidate must wait 14 calendar days to retake the exam.
Breach of this policy can result in sanctions up to and including a ban from
taking Citrix exams and/or decertification.
For more information about our policies, including the Citrix Exam Retake Policy
and the Candidate Conduct Policy, please visit: training.citrix.com/exams.

Recommended Knowledge and Skills
Specifically, candidates should have the following knowledge and skills prior to
taking this exam:
• Advanced architectural assessment and design skills for:
 XenApp 7.6
 XenDesktop 7.6
 XenServer 6.2
 Provisioning Services 7.6
 Machine Creation Services
 StoreFront 2.6
 NetScaler 10.5
 Citrix Profile management
 Receiver
• Knowledge of network operating systems, including security,
implementation, and administration
• Citrix methodology and best practices for analysis and design
• Core design principles
• Intermediate knowledge of:
 General networking
 Change control process
 Project management
 Risk assessment

• Advanced knowledge of:
 Users/user group structure
 Application delivery
 Disaster recovery
 Policies/policy structures and security restrictions
 Licensing
Recommended Product Experience
We recommend that candidates have about six months of experience with the
following tasks in a XenDesktop 7.6 solution:
• Assessing the current environment
• Planning and risk assessment
• Analyzing the current environment
• Designing an integrated virtualization solution
• Designing and documenting the infrastructure solution
• Designing and documenting the security infrastructure

Recommended Course
• CXD-400 Designing App and Desktop Solutions with Citrix XenDesktop 7
(instructor-led training course or self-study)
As with all Citrix exams, it is recommended that candidates get hands-on
experience by working directly with the products covered on the exam.

Unauthorized Preparation Materials
Citrix Education monitors exam results to ensure that candidates are not
using unauthorized materials to prepare for exams. If it is determined that a
candidate used unauthorized materials to prepare for an exam, the candidate’s
score will be invalidated and his or her certification will be revoked.
When looking for materials in addition to authorized Citrix training to prepare
for certification, Citrix Education recommends visiting http://www.certguard.
com/ to ensure that a site is indeed legitimate. This site flags sites that are
acting as brain dumps.

Section Titles and Weights
 Section Weight
Assessing the Current Environment 20%
Planning and Risk Assessment 7%
Analyzing the Current Environment 24%
Designing an Integrated Virtualization Solution 33%
Designing and Documenting the Infrastructure 7%
Designing and Documenting the Security Infrastructure 9%
Total 100%

The section weights included in this guide are intended to help you in
understanding how much of the exam is devoted to the topics listed. In fact, the
percentages directly map to the number of questions on the exam. For example,
if an exam has 60 questions, and Section 1 is weighted at 50%, then 30 of the
questions on the exam will relate to Section 1 (60*50% = 30).

Please be warned that section weights are NOT used to calculate your score.
Scoring is far more complicated as exam questions may be given different
weights based on their overall importance. Because some questions may have
different point values assigned to them, section weights and exam scores do not
always have a one-to-one correlation.

For more information on how scoring works in Citrix exams read the blog
The Scoring Secrets for Citrix Exams - Divulged
.
Interpretation of Objectives
Exam-takers should refer to the objectives and examples listed in this guide in
order to determine not only which topics will be on the exam but also examples
of the topics that could be tested.
For example, if the objective reads, “Asses the printing infrastructure” and one
of the examples reads, “Perform print driver stress testing”, exam-takers could
expect to see:
• A scenario describing a printing infrastructure:
Scenario: A Citrix Architect is assessing the current printing infrastructure
at CGE. As part of the assessment, the architect wants to perform print
driver stress testing.
• A question that requires determining how to assess the print drivers
How can the architect assess which printer drivers are in use in the
current environment?

Note: Again, the examples listed in section five of this guide do NOT encompass
all potential topics that could be tested and are only provided as guidance.
The objectives and examples for this exam were developed by Exam Project
Managers and subject matter experts based on identified tasks that relate
to assessing and designing Citrix XenDesktop 7.6 solutions. The number of
questions written for each objective relates directly to the importance of that
objective, and is proportional to how frequently that task is performed.

Sections, Objectives, Examples, and References
• Citrix Docs: http://docs.citrix.com
• Citrix Support: http://www.citrix.com/support
• Citrix Blogs: http://blogs.citrix.com/
Objective
Number Objective Examples References
Section 1
1.01
Identify the user types and the tasks
they perform, as well as their needs
and the permissions they require
Determine most common user applications
Examine custom applications and application
resource requirements for virtualization
Identify remote access requirements
Docs – XenApp 7.6 and XenDesktop 7.6/Policies
1.02
Assess the condition and
specifications of hardware
components in the environment
Assess the current hardware configurations
Assess the current hardware constraints
Determine number of sessions each current host
can handle
Identify storage solutions
Identify differences (if any) between SAN storage
types
Support – CTX121708
1.03
Assess the configuration and
constraints of the current
environment, including desktop
and application configurations and
constraints
Assess the environment configurations
Assess the applications and desktops including
determining how apps and desktops are currently
presented to the user
Support – CTX139331

Objective
Number Objective Examples References
1.04 Assess the printing infrastructure
Assess printing needs
Assess the configuration of printers and the types
of printer drivers implemented
Perform print driver stress testing
Determine if printers are local or on a network
Determine how printers are created
Determine whether UPD is used
Support – CTX139331
1.05
Assess the current imaging,
provisioning, and deployment
strategy for servers and desktops, as
well as applications and web content
Assess how desktops and apps are published
Determine if there are any scope limitations for
applications
Assess the current provisioning of servers,
desktops and apps
Assess the current imaging procedures for
desktop and server OS
Blogs – Turbo Charging Your IOPS with the New
PVS Cache in RAM with Disk Overflow Feature!
1.06 Assess the disaster recovery strategy
in the current environment
Assess if there is a configuration of a disaster
recovery site and replication of infrastructure to
the disaster recovery site
Assess the backup and restore procedures
in place
Assess the types of data that are backed up
Assess the frequency at which the data is
backed up
Identify the application data backup/restoration
process
Support – CTX125126
Support – CTX123976
1.07 Assess the HA strategy in the current
environment
Identify the current HA strategy
Determine if the infrastructure components lack
HA
Support – CTX139331

Objective
Number Objective Examples References
1.08 Analyze the collected data
Identify target users for applications or VDI
Determine storage location of user data and its
impact on performance
Determine locations of business data and where
applications reside
Support – CTX114501
Support – CTX127998
Section 2
2.01
Identify issues in the current
environment and categorize them
according to risk level
Identify SQL database access issues
Determine bandwidth availability
Determine storage availability
Determine server performance
Identify single points of failure (if any)
Identify special hardware needs
Support – CTX139331
2.02
Analyze the current environment
and user data and ensure complete
documentation, including test plan
and support docs
Determine the baseline performance of the
environment
Determine network bandwidth utilization
Determine usage needs
Identify any resource intensive business units/
users
Support – CTX139331
Docs – XenApp 7.6 and XenDesktop 7.6/HDX 3D Pro
Section 3
3.01
Analyze the data captured and
identify infrastructure barriers to
success in the current environment
Identify how users access the environment
Identify software requirements
Analyze printer drivers, applications, bad/slow
internet connections, IOPs - storage performance
Identify any outdated hardware
Docs – XenApp 7.6 and XenDesktop 7.6/HDX 3D Pro
Docs – Citrix Receiver/About Receiver for Windows 4.2
Docs – Citrix Receiver/System Requirements and
Compatibility for Receiver for Windows
12
Preparation Contributors & Marks Exam Overview
Objective
Number Objective Examples References
3.02 Analyze the user experience in the
current environment
Determine current logon times
Determine current application startup times
Determine the current user experience
preferences (graphics performance)
Identify current profile types
Identify all current policies applied to users/user
groups
Identify the different profile types assigned to
users
Support – CTX128277
Support – CTX114495
Support – CTX135817
Support – CTX111961
Support – CTX124934
Blogs – Group Policy Integration in XenApp for
2008 R2
Blogs – Citrix Director 7.6 Deep Dive
Docs – XenApp 7.6 and XenDesktop 7.6/Policies
3.03 Analyze the current authentication
process for local and remote users
Identify whether users have Receiver
Identify any firewall exclusions
Determine whether two-factor authentication is
used in the environment
Determine whether pass-through authentication
is used
Identify any third-party systems in the
environment (for example, RSA tokens)
Support – CTX132883
Support – CTX104182
Support – CTX123976
Blogs – Receiver for Windows 4.2 The Best Ever
Docs – NetScaler 10.5/Configuring Two-Factor
Authentication
3.04
Analyze the desktop, application, and
remote access needs of users in the
environment
Identify whether users have an assigned vs. shared
desktop
Identify if user desktops are persistent
Identify how the desktops are managed
(Provisioning Services vs. Machine Creation
Services)
Identify user level of control
Support – CTX125126
13
Preparation Contributors & Marks Exam Overview
Objective
Number Objective Examples References
Section 4
4.01 Design the user experience with
remote session infrastructure.
Recommend location of home folder, profile
servers, and folder redirection
Recommend Citrix Profile management or thirdparty
product for handling profiles
Recommend using endpoint analysis scans for
accessing local disks
Recommend best use case scenario for FlexCast
models based on user needs/experience
Recommend using personal vDisks and
determine storage location
Determine if persistence is needed for installed
applications/customized settings
Support – CTX139331
Blogs – Access Gateway Licensing Demystified
Docs – Profile Management
4.02
Recommend licensing for the
virtualization solution, including Citrix
and RDS licensing.
Recommend XenApp and. XenDesktop licensing
Recommend NetScaler licensing
Recommend concurrent vs. named licenses
Recommend RDS licenses
Support – CTX139331
Support – CTX124185
Support – CTX123976
4.03 Recommend the configuration and
sizing of the new environment
Recommend resource pool configuration and
sizing
Recommend the number of servers and number
of storage LUNs needed
Recommend the number of networks and NIC
bonds
XenServer 6.2.0 Administrator’s Guide

Objective
Number Objective Examples References
Recommend separation of network environment
Calculate the number of IOPS required
depending on the storage that will be used
Calculate and recommend the size of the cache
Estimate the number of hosts, LUNs needed
Recommend the number of physical CPUs
Recommend the number of virtual machines per
host (density)
Recommend the number of virtual machines per
LUN
Recommend physical vs. virtual appliance for NS
4.04 Design virtual desktop solution
Determine whether desktop should be persistent
Determine Provisioning Services vs. Machine
Creation Services for the provisioning of the
solution
Determine hosted vs. VDI
Determine whether or not XenClient will be used
for mobile users
Determine if Remote PC Access will achieve
desired results for certain users
Support – CTX139331
Support – CTX123976
4.05 Design the virtual application solution
Design a mixed app environment with
XenDesktop and XenApp
Determine whether environment will use App-V
Determine number of servers based on app
memory and CPU requirements
Determine use of 3D graphic cards
Determine app compatibility with 64-bit OS
Determine if apps are RDS aware
Recommend solution for any 16-bit apps
Docs - XenApp 7.6 and XenDesktop 7.6/HDX 3D Pro
Docs - XenApp 7.6 and XenDesktop 7.6/Policies
Docs - XenApp 7.6 and XenDesktop 7.6/App-V
15
Preparation Contributors & Marks Exam Overview
Objective
Number Objective Examples References
4.06
Determine the FlexCast models that
are needed in the environment
Determine whether VDI or published apps will be
used
Determine whether the user will have persistence
Determine whether users need offline access
Determine whether endpoint will be used and
whether it supports the FlexCast models
Determine level of rights needed for the desktops
Docs - XenApp 7.6 and XenDesktop 7.6/Key Use
Cases and Delivery Methods
4.07 Design the provisioning infrastructure
Determine the number of Provisioning Services
servers needed based on target devices and
network capabilities
Design the storage configuration for the VHD files
Design infrastructure for offline use
Determine the location of master image storage
Recommend storage based on IOPs requirements
Recommend storage solution for backup images
Determine Machine Creation Services
requirements for communication with hypervisor
Determine Machine Creation Services LUN sizing
Recommend Provisioning Services boot options
Recommend site configuration
Docs – Provisioning Services
Support – CTX125126
4.08
Design the image management
process for Server OS-hosted
desktops and apps (XenApp) and
Desktop OS-hosted desktops and
apps (XenDesktop)
Recommend versioning within Provisioning
Services (production/maintenance/testing)
Recommend image backups
Support – CTX125126
Support – CTX123976
4.09 Design the monitoring solution
Create design that includes Citrix Director
Determine the Windows services to monitor
Determine whether shadowing will be allowed/
prohibited
Determine need for configuration logging in
Studio
Support – CTX139331
Blogs – Citrix Director 7.6 Deep Dive
Blogs – XenDesktop 7 Director and EdgeSight
Explained

Objective
Number Objective Examples References
4.10
Design Citrix policies around methods
of access, user connectivity, user
performance
Determine use of HDX policies
Determine whether Universal Print Server or
universal printer drivers are needed
Consider compression, bandwidth availability
Consider use of multi-stream
Determine need for load evaluators
Design policies based on FlexCast models - policy
filtering
Blogs – Group Policy Integration in XenApp for
2008 R2
Docs - XenApp 7.6 and XenDesktop 7.6/HDX 3D Pro
Docs - XenApp 7.6 and XenDesktop 7.6/Policies
4.11
Design StoreFront with high
availability and multiple store/
controller types
Determine number of StoreFront servers
Determine load balancing of StoreFront servers
Determine the number of stores
Determine whether to hide certain stores
Determine type of store (subscription vs.
mandatory)
Determine authentication methods
Determine need/or use of beacons in the
environment
Determine the NetScaler Gateway configuration
Determine production and backup sites
Determine certificate requirements
Docs – StoreFront/Configure Load Balancing,
Failover, Disaster Recovery, and User Mapping for
a Store
4.12
Determine the database
requirements
Determine whether to use mirroring, clustering or
AlwaysOn availability groups
Determine whether to split the database
Determine database sizing
Determine whether changes can be made if the
database is connected or disconnected
Design/recommend proximity of servers to the
database
Docs – XenApp 7.6 and XenDesktop 7.6/Secondary
Database Location
Docs – XenApp 7.6 and XenDesktop 7.6/Fault
Tolerance
17
Preparation Contributors & Marks Exam Overview
Objective
Number Objective Examples References
4.13 Determine the storage and IOPS
requirements
Determine random vs. persistent discs
Recommend storage (NFS, iSCSI)
Determine IOPS requirements based on types of
users
Docs – XenApp 7.6 and XenDesktop 7.6/Delivery
Controller Environment
Section 5
5.01
Design the network architecture and
specify requirements for bandwidth,
network optimization, redundancy,
and isolation
Design a network solution that includes virtual
network adapters
Determine the need to separate management
traffic and storage traffic
Determine needs for NIC Bonding (active/active
or active/passive)
Design segmented network traffic
Determine placement of services
Determine need for multistream ICA
Blogs – Enhanced QOS via Multi-Stream ICA
5.02
Specify the Citrix components to
implement in order to meet specific
business needs, as well as the
number of each component and the
placement of each component
Recommend the placement of NetScalers in the
environment
Determine if load balancers are needed
Determine the use of HA vs. clustering
Support – CTX123976
Docs – StoreFront 2.6/Configure Load Balancing,
Failover, Disaster Recovery, and User Mapping for a
Store
5.03
Design the storage architecture and
specify requirements for IO, storage
optimization, and redundancy
Choose the right protocol for storage of golden
images
Determine if intellicache will be used
Design redundant paths for storage
Determine the need for thin provisioning and
chaining of vDisks
Blogs – Turbo Charging Your IOPS with the New
PVS Cache in RAM with Disk Overflow Feature! -
Part One
Blogs – Turbo Charging Your IOPS with the New
PVS Cache in RAM with Disk Overflow Feature! -
Part Two

Objective
Number Objective Examples References
Section 6
6.01 Specify the appropriate methods for
securing the new implementation
Secure HDX (ICA) traffic and client connections to
desktops and applications
Implement callback
Recommend securing XML traffic
Recommend load balancing secure traffic
Implement security based on user needs and
location using HDX policies
Docs - XenApp 7.6 and XenDesktop 7.6/HDX 3D Pro
Docs – StoreFront 2.6/Configure Load Balancing,
Failover, Disaster Recovery, and User Mapping for a
Store
Docs – NetScaler 10.5/How NetScaler Insight
Center is Deployed in a NetScaler Gateway SingleHop
Mode
Blogs – XenDesktop 7 Director and EdgeSight
Explained
6.02 Specify the components that should
be monitored
Use Citrix Director
Use Citrix Command Center
Implement configuration logging
Support – CTX139331
Blogs – NetScaler Insight Center
Blogs – NS Tipster Series - Part One
Blogs – NS Tipster Series - Part Two
6.03
Specify how antivirus should
be implemented in the virtual
environment
Determine location of the antivirus
Determine antivirus exclusions and optimization
Determine location of the antivirus definition files
and config
Support – CTX124185
Support – CTX127030
Blogs – Citrix Consolidated List of Antivirus
Exclusions
6.04 Specify how GPOs should be used to
control the user experience
Understand why to configure Max Client
Recommend how GPOs should be applied
Recommend how many GPOs should be
configured to implement specific requirements
Design proper name schemes and scopes
Blogs – Group Policy Integration in XenApp for
2008 R2
19
Preparation Contributors & Marks Exam Overview
Look and Feel of the Exam
Introduction
This exam is separated into two parts. Part One contains only multiple-choice
questions. Part Two contains both multiple choice and decision tree questions.
Part One of the Exam
Part One of the exam will focus on the analysis of a fictitious enterprise
customer’s environment, which is described in detail in an assessment
document that is included in the exam. All Part One questions will be presented
through traditional question types such as multiple-choice single response and
multiple response questions.
During Part One of the exam, test-takers will be allowed to navigate back and
forth through the questions as well as mark questions for review. Once the
test-taker reaches the end of Part One, there will be an opportunity to review
all marked questions, as well as any incomplete questions shown in the review
screen.
Once the test-taker has reviewed and answered all questions in Part One,
he or she will need to end that part of the exam in order to move to Part
Two. Once in Part Two, test-takers will NOT be allowed to navigate back
into Part One.
Part Two of the Exam
Part Two of the exam will also focus on design decisions that need to be
made by the test-taker in order to satisfy the needs of the fictitious enterprise
customer’s environment. Part Two will combine the use of traditional question
types as well as decision tree questions. The decision tree question type is
described in the next section.
During Part Two of the exam, test-takers will NOT be allowed to navigate
backwards to previous questions within Part Two. Once a test-taker has
chosen an answer option and moved forward, the decision is considered
final. Once the test-taker reaches the end of Part Two, there will NOT be
a review screen because backwards navigation has been disabled for Part
Two.

Decision Tree Question Types
Introduction
This exam includes 11 decision trees questions. The purpose of this section is
to discuss decision tree questions, as they are less common to Citrix exams.
This section of the preparation guide provides a tutorial on the user interface,
scoring and answering rules for this unique question type.
Decision Trees Explained
A decision tree is a question that consists of a group of three questions related
to one decision; each of the questions in the decision tree is predicated upon
a specific answer to a previous question. Therefore, one decision tree has three
related multiple-choice questions.
For a graphical depiction of this concept, please refer to Figure 7.2.a:
In Figure 7.2.a, a test-taker selected option C as his or her answer to question
1.1 and, as a result, received question 1.1.c. The test-taker chose option D as his
or her answer to question 1.1.c; therefore, question 1.1.c.d was delivered.

Given that test-takers can respond in any one of four ways to the first question
in a decision, there are a number of possible follow-up questions they may
receive. Test-takers will not see all possible follow-up questions

Depending on the answer submitted to the first question in a decision (1.1 in
this example) the test-taker receives a particular second question (1.1.b in this
example), and depending on his or her answer to the second question, he or
she receives a particular third question.

Individual Decisions
Each of the 11 decision trees in Part Two of the exam are self-contained and
represent a particular analysis or design area. Note that decisions made in Part
Two of the exam will not affect one another; they are scored independently of
one another.

Scoring
In both Part One and Part Two of the exam, candidates will encounter
traditional question types. These questions, which are either multiple-choice
single response or multiple response, do NOT have any partial credit.
However, in Part Two of the 401 exam, each decision has at least one best, one
poor, and, in some cases, one or more acceptable option(s). Depending on the
decision, there may be multiple acceptable decisions available with varying
point values assigned. Depending on their selections, test-takers can earn
maximum, partial, or no credit for any given question within a decision.
Test-takers can earn the maximum score when they select the best option for
each question in a decision. If test-takers submit the best answer for the first
question, and then submit the best answer for the first follow-up question
related to that decision, and finally the best answer for the second follow-up
question, then they will obtain the maximum score for that decision.
In Figure 8.1.a, a test-taker obtains the maximum score.

In this example, the test-taker earned a maximum score of 100 points by
choosing the best answer for the first question (worth 50 points); the best
answer for the first follow-up question (worth 20 points); and the best option
for the second follow-up question (worth 30 points) in the group. Note: These
numbers are meant to serve as examples only and do not reflect actual
values.

(1) Test-taker 1 submits the best answer for question 1.1, then later submits an
acceptable answer for the corresponding follow-up question, 1.1.b., and, finally,
an acceptable answer for the corresponding follow-up question, 1.1.b.a., and
earns a total of eleven (11) points for this decision. Option B for question 1.1 is
worth 8 points; option “A” for question 1.1.b is worth 2 points; and option C for
question 1.1.b.a is worth 1 point.
(2) Test-taker 2 submits the best answer for question 1.1, then also chooses
the best answer for the corresponding follow-up question, 1.1.b., and a best
answer for the final corresponding follow-up question, 1.1.b.d, and obtains the
maximum— 19 points—for this decision. Option B for question 1.1 is worth 8
points; option D, which is the best answer for question 1.1.b, is worth 5 points;
and option B, which is the best answer for question 1.1.b.d, is worth 6 points.
While both test-takers started on the same path by selecting the same
answer for the first question, they are awarded different points based on their
subsequent responses to the follow-up questions.
If test-takers do not select the best answer for the first question, maximum
points can no longer be earned for that particular decision. For example, once
a test-taker submits an acceptable (not best) answer for the first question, he
or she will no longer be able to obtain the maximum points for that particular
decision. Even if the test-taker responds correctly (the best answers) to the
second and third questions, he or she will only obtain partial credit for that
decision.

On the same decision depicted in Figure 8.1.b on the previous page, if testtaker
3 submits an acceptable answer for question 1.1 (in this case either option
C worth 5 points OR option D worth 3 points), test-taker 3 will receive only
partial points for question 1.1 and, consequently, for the corresponding followup
questions within that decision.
On the same decision depicted in Figure 8.1.b on the previous page, if testtaker
4 submits a poor answer for question 1.1 (in this case option A worth 0
points), test-taker 4 earns no points for question 1.1 and, consequently, for the
corresponding follow-up questions within that decision. If test-takers select
a poor answer (worth 0 points) for the first question, no points can be
earned for that particular decision.

The Assessment Document
Introduction
Essential to the 401 exam is the assessment document that provides details
about the environment of a fictitious enterprise customer’s environment. The
document is available to test-takers throughout the exam and can be launched
by clicking a button labeled ‘Assessment Document’ in the bottom left side of
the test screen in the Pearson VUE environment. Test-takers will need to refer
to this document throughout the exam and are encouraged to take notes
on their choices, as design decisions must be made to meet the needs of
the given enterprise environment.
Assessment Document Functionality
The search functionality is supported within this document. Candidates have
several options for going through the document. Candidates can either search
the document for key words, scroll up and down through the document, or
click on a section in the table of contents in order to jump to that section.

FAQs
Question Answer
Can I skip questions if I am unsure of the answer?
Yes, but only in Part One of the exam. In Part Two of the exam test-takers are not allowed to
navigate backwards; therefore if a test-taker were to skip a question in Part Two he/she would
automatically get the answer wrong. In order to prevent test-takers from accidentally moving
forward we have disabled skipping in Part Two.
How do I access the assessment document to answer
questions in the exam?
In order to access the assessment document, test-takers must click on the Assessment Document
button in the bottom left side of the screen.
Can I search for keywords in the assessment document? Yes, the search functionality is supported. You can also click on a section in the table of contents to
jump to that section.
What do I do if I accidentally select the wrong answer in a
decision tree and move forward to the next question in the
tree?
Test-takers cannot go back to change their response to a question within a decision tree after
clicking the Submit button

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Assessing Infrastructure Needs for the NetScaler Implementation
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The Citrix NetScaler 10.5 Essentails and Networking exam is divided into the following sections:
1. Configuring basic NetScaler settings;
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The 351 exam was developed to measure the minimum knowledge and skills required to install, configure and/or operate NetScaler 10.5 in enterprise environments.

The 351 exam is a 72-question exam written in English. The passing score for this exam is 61%.

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Exam Code: 640-875
Exam Name: Building Cisco Service Provider Next-Generation Networks, Part 1 (SPNGN1)
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Building Cisco Service Provider Next-Generation Networks
Part 1

Exam Number 640-875 SPNGN1
Associated Certifications CCNA Service Provider
Duration 90 minutes (65-75 questions)
Available Languages English
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions
Description
Recommended Training
Additional Resources
This exam tests the basic knowledge and skills that are necessary to support a service provider network.

Review the exam topics

The following course is the recommended training for this exam.

Building Cisco Service Provider Next-Generation Networks, Part 1 (SPNGN1)
Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you

A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.