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IBM Information Management Front End Tools and Processes Sample Questions:
1. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?
A) contact the Country On-Site services team advising of the opportunity
B) raise a new PMR for each application and environment and requeue appropriately
C) open an Enhancement Request for each product in the portfolio
D) close the PMR adding NCDNS in the header to indicate non-problem PMR
2. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?
A) Taking Ownership and marking this in the Keyword 1 field of the PMR.
B) Taking Ownership and marking this in the Owner field of the PMR.
C) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
D) Write their name in the PMR text and explain that they are responsible for this PMR.
3. Which version of VMWare can be installed on your local Windows machine?
A) VMWare Server
B) VMWare Database
C) VMWare Thinkpad
D) VMWare Client
4. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?
A) Customer will not be contacted in national language for FastPath PMRs.
B) FastPath PMRs will not be worked on by the FrontEnd.
C) Customer will receive less Service for FastPath PMRs.
D) FastPath PMRs will be quickly transferred to BackEnd.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D |