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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
A) HP Contractual Services
B) Aftermarket Channel Facilitation Program
C) Services360 Pro
D) HP Channel Services Network
2. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Configuration Services
D) HP Care Pack Services
E) HP Priority Services
3. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
A) Installation
B) Defective Media Retention
C) Asset Tagging
D) Tracking and Recovery Services
4. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
A) Installation
B) Defective Media Retention
C) Asset Tagging
D) Tracking and Recovery Services
5. What is included in the defective media retention service?
A) It allows the customer to retain the defective drives that are repaired.
B) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
C) It allows the HP technician to use refurbished parts to complete a repair.
D) It allows the HP technician repairing the device to keep the defective part.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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