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Apple Macintosh Service Certification Sample Questions:
1. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A) Both types of displays are diagnosed identically.
B) Both types of displays use fluorescent lights.
C) Both types of displays have components that are individually replaceable.
D) Both types of displays use light emitting diodes.
2. Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011
A) Handling by the edges
B) Squeezing the cell packs
C) Tightening the battery screws only finger tight
D) Use both hands when removing the battery
3. A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
A) Discussions
B) Downloads
C) Specifications
D) Technician Guide
4. When you work at a customer site, you do not need to take any precautions to avoid ESD damage.
A) True
B) False
5. Which piece of information is best used to determine any Mac's correct AppleCare name?
A) the model number
B) the EMC number
C) the serial number
D) the MAC address
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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