Microsoft 70-684

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Microsoft OEM Reseller Sample Questions:

1. Your company sells a customer two desktops computers. Both of the computers have Windows 7
Professional preinstalled. One of the computers also has Microsoft Office Home and Business 2010 preinstalled.
The customer contacts you 60 days after the sale requesting to install Office Home and Business 2010 on
the computer that was shipped without Office 2010 installed.
You need to provide a solution to license Office 2010 on the computer. The solution must minimize costs.
What should you do?

A) Sell the customer a Full Packaged Product (FPP) license of Office Home and Business 2010.
B) Instruct the customer to use the product key that came with the other computer.
C) Sell the customer an OEM license of Office Home and Business 2010.
D) Instruct the customer to contact Microsoft for an additional Office Home and Business 2010 product key.

2. A customer purchases a Volume license of Microsoft Office 2010.
The customer loses the Volume License Key.
You need to recommend which method or methods the customer can use to retrieve the key.
Which method or methods should you recommend? (Choose all that apply.)

A) Access the Volume Licensing Service Center (VLSC) portal.
B) Access the MSDN Subscriber Downloads site.
C) Call the Microsoft Regional Service Center.
D) Access the TechNet Subscriber Downloads site.
E) Call the Microsoft Activation Center.

3. A customer has 30 client computers.
All of the client computers have an OEM version of Windows 7 installed.
On one of the client computers , the customer upgrades the motherboard to a new motherboard that has a faster chipset.
You need to recommend a solution to ensure that the client computer is legally licensed.
The solute ion must minimize licensing costs.
What should you recommend?

A) Purchase a Full Packaged Product (FPP) version of Windows 7.
B) Purchase an Upgrade license of Windows 7 from a retail store.
C) Request a new product key from the Microsoft Activation Center.
D) Obtain a new OEM license of Windows 7 from the hardware vendor.

4. A customer plans to share files on a client computer that runs Windows 7 Professional. What is the maximum number of devices that are allowed to access the shared files simultaneously?

A) 1
B) 5
C) 20
D) 10

5. A customer has a company that has 10 x64 client computers.
The client computers run a 64-bit version of Windows 7 Professional.
All users have Windows Mobile 6.5 phones.
The company wants to purchase Microsoft Word 2010, Microsoft Excel 2010, Microsoft Outlook 2010, and Microsoft Access 2010 for the client computers.
The users must be able to sync their phones to Microsoft Outlook 2010.
You need to recommend the appropriate Microsoft Office 2010 suite for the customer. The solution must minimize costs.
What should you recommend?

A) a 32-bit version of Office Professional 2010
B) a 64-bit version of Office Home and Business 2010
C) a 64-bit version of Office Professional 2010
D) a 32-bit version of Office Home and Business 2010

Solutions: