HP HP2-H33

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HP Selling HP PPS ServiceOne Services Sample Questions:

1. An existing customer is supported with an HP Care Pack Service engagement.
When attempting to renew the engagement with the customer, which provision would require HP Contractual Services?

A) The entire cost pre-paid
B) Multiple products, at various service levels, all under one agreement
C) A warranty purchased at the time of the product purchase
D) One service level with risk mitigation

2. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 44% of the cost of an out-of-warranty repair.
B) Customers have security for lost laptops and desktops due to a mobile workforce.
C) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
D) A customer's IT staff can be trained by HP to quickly repair printer faults.

3. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a customer's business?

A) Mitigation of Risk Services
B) Hardware Protection Services
C) Equipment Deployment Services
D) Data Protection Services

4. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh, and Apple?

A) Wider geographical coverage
B) Lower prices
C) Wider offering
D) Better security services

5. Which services correspond when a customer says yes to the following discovery question:"Does your IT budget require a different payment term than up-front?"

A) HP Onsite Repair
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Defective Media Retention

Solutions: