Avaya 3000-2

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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 130001, and search for 13:12.
B) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 140001, and search for 13:12.
D) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.

2. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
D) "Agent1" cannot be used as a name for a CCR agent.

3. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A) 12U
B) 2U
C) 8U
D) 6U

4. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) PRI-UNI Expansion Card
B) PRI24/PRI30 Expansion Card
C) VCM32
D) IP500 T1/E1 Channels License
E) IP500 VCM Channels License

5. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) ACD routes are not compromised.
B) VMPro ports are not over-subscribed.
C) Trunk ports are not over-subscribed.
D) VCM resources are not over-subscribed.
E) Calls are not tromboned.

Solutions: