PDF Version DemoAlong with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. EXIN Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, EXIN certification ISO20KF exam (ISO / IEC 20000 Foundation) is a very important exam to help you get better progress and to test your IT skills.
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EXIN ISO / IEC 20000 Foundation Sample Questions:
1. Which of the following is used as a set of guidance materials for IT governance?
A) MOF
B) CobITTM
C) ISO/IEC 20000
D) ISO 9000
2. What is the objective of a Management System?
A) To ensure that Key Performance Indicators (KPIs) are defined for all IT services
B) To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality
C) To define, agree, record and manage levels of services
D) To provide the policies and the framework that is needed for the effective management and implementation of all IT services
3. What does a quality policy aim to define?
A) the formally expressed quality intentions and direction of an organization
B) the requirements of the customer as stated in the Service Level Agreement (SLA)
C) the legal obligations that the organization must fulfill
D) the requirements of ISO/IEC 20000
4. What is required to be included in proposals for new or changed services according to ISO/IEC 20000?
A) the Service Management plan
B) an updated Operational Level Agreement
C) cost, organizational, technical and commercial impact
D) the policies, plans and procedures of each process or set of processes
5. Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?
A) in the Business Relationship Management process
B) in the Service Level Agreement (SLA)
C) in the Service Management plan
D) in a Change request
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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