SAP C_PXSUP_90

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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What are the characteristics of a perfect customer message? (Choose two)

A) The problem description is a summary.
B) The message refers to only one problem.
C) The reporter has selected the correct SAP support center.
D) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.

2. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)

A) SM30
B) SE11
C) SM31
D) SPRO

3. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A) Within the transaction for message processing.
B) The message processor has to call SE80.
C) Call transaction CRMD_ORDER.
D) Only a customer can create a message.

4. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?

A) The system will continue with the next statement in the ABAP program.
B) The system will raise an ABAP message.
C) The system will raise an exception.
D) The system will create a shortdump and terminate the ABAP program.

5. You have picked a message from the queue. What will be your next steps? (Choose two)

A) Search for notes and confirmed messages.
B) Try to guess what the customer 'might' want to have.
C) Ask the customer for user and password.
D) Get a thorough understanding of the issue from the information given in the message.

Solutions: