Cisco 642-241

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
B) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
C) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
D) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.

2. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A) providing CTI desktop functionality for agent state control
B) reporting with Cisco Unified Intelligence Center
C) providing call-routing functionality based on real-time conditions
D) instructing queue points to play specific messages to callers
E) providing conference bridge for agent and supervisor calls

3. In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?

A) The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30minute period.
B) The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five-minute period.
C) The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15minute period.
D) There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.

4. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds no additional weight when using the SCCP Dialer Option in 8.0.
B) It adds additional weight for each dialer port that is equal to eight normal agent users.
C) It adds additional weight for each dialer port that is equal to five normal agent users.
D) It adds no additional weight when using the SIP Dialer Option in 8.0.

5. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

A) from the transfer to IVR to the point that the agent hangs up
B) from the transfer to IVR to the point that the agent answers
C) from the call arrival to the point that the agent is ready
D) from the call arrival to the point that the agent answers

Solutions: