PDF Version DemoAlong with the coming of the information age, the excellent IT skills are the primary criterion for selecting talent of enterprises. ISEB Certification gives an IT a credential that is recognized in the IT industry. It can act as a passport to a well-rewarded job, smooth the path to promotion or higher earnings. Here, ISEB certification ISEB-ITILF exam (The Foundation Examination - ITIL®) is a very important exam to help you get better progress and to test your IT skills.
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?
A) What is the return on investment (ROI)?
B) How much did it cost?
C) How do we keep the momentum going?
D) What is the value on investment (VOI)?
2. Which of the following is NOT an objective of Continual Service Improvement?
A) Identify activities to improve the efficiency of service management processes
B) Improve the cost effectiveness of IT services without sacrificing customer satisfaction
C) Review and analyze Service Level Achievement results
D) Conduct activities to deliver and manage services at agreed levels to business users
3. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
A) 1, 2 and 4 only
B) All of the above
C) 3 and 4 only
D) 1, 2 and 3 only
4. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
A) Customers
B) Internal departments
C) The facilities management function
D) Suppliers, manufacturers and vendors
5. Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring
A) All of the above
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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