Nokia SDM_2002001040

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Nokia SDM Certification - CARE Sample Questions:

1. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Active Software Support (ASWS).
B) Spare Part Management (SPM).
C) Expert Support services.
D) HWS and/or SWS Life Extender.

2. What is the purpose of the Monthly Resource Allocation meeting?

A) To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.
B) To tell the customer the number of engineers who will be available to support their network.
C) To advise the Account Manager / CT Head of the resource requirements.
D) To provide resources to the CT.

3. Continually measuring and monitoring the actual cost versus the budget is done to:

A) regularize the variances.
B) analyze the reasons for variances.
C) approve the variances.
D) generate reports.

4. What are the CaPM responsibilities regarding cost management?

A) To review the actual financial data against the estimated figures and report it to the CT Head.
B) To support the CT Head in her/his cost monitoring activity.
C) To support the F&C Controller in her/his cost monitoring activity.
D) To monitor costs on a periodic basis and initiate corrective actions as needed.

5. Who is responsible for entering CARE data into NELLE?

A) Care Program Manager.
B) Services Account Manager.
C) Cost & Progress Manager.
D) Project F&C with the input from CaPM.

Solutions: