Cisco 642-241

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
B) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.
C) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
D) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.

2. You need to design Cisco Unified Communications Manager 6.1(1) for normal calls and contact center calls. The customer requirement is to have approximately 250 simultaneous MOH sessions. What is the minimum server platform that you can use?

A) standalone MOH server using a Cisco MCS 7835 or equivalent
B) standalone or co-resident MOH server using a Cisco MCS 7815 or equivalent
C) standalone or co-resident MOH server using a Cisco MCS 7835 or equivalent
D) standalone MOH server using a Cisco MCS 7815 or equivalent

3. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A) Call Type tables
B) Route Call Detail table
C) Skill Group tables
D) Call Termination Detail table

4. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of agents
B) busy hour call attempts
C) number of call and ECC variables
D) number of skill groups per agent
E) number of call types

5. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?

A) H.323
B) SOAP
C) SIP
D) JTAPI
E) AXL

Solutions: