Avaya 3306

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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A customer cannot connect to the Avaya Contact Recorder Server's web client.
Which log should you check?

A) The Tomcat Logs
B) The usage report logs
C) The Catalina logs
D) The var logs

2. A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)

A) Communication Control Toolkit Windows Domain details
B) Application Enablement Services IP address
C) Avaya Aura@ Contact Center Meridian Link Services IP address
D) Communication control Toolkit IP address
E) Communication Control Toolkit username

3. A technician has installed and configured an Avaya Quality Monitoring System, and us having problems seeing the agent status on the Agent Active display window (Search and Replay > Agents).
What are three possible causes of this problem? (Choose three)

A) The agents are not logged into Avaya Aura@ Communication Manager.
B) The station extension on which the agent is logged in, is not recorded on the Avaya Contact Recording through Bulk Recording mode.
C) The TSAPI link on the Avaya Contact Recording system is down.
D) Avaya Contact Recording and Avaya Quality Monitoring do not monitor the hunt group extensions of the skills assigned to them.
E) Avaya Quality Monitoring Device Group does not monitor the skills extensions of the skills assigned to them.

4. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
B) The hostname of the server where the BDR component was installed
C) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
D) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.

5. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura@ Contact Center?

A) CS1000E Release 4.5 and Avaya Aura@ Contact Center 6.2
B) CS1000E Release 6.0 and Contact Center Manager Server (CCMS) 7.0
C) CS1000E Release 7.0 and Contact Center Manager Server (CCMS) 6.0
D) CS1000E Release 5.5 and Avaya Aura@ Contact Center 6.2

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