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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What does priority in incident management mean?
A) It defines the importance of the customer for SAP.
B) It is an attribute that characterizes the urgency of an issue.
C) It is an attribute of the Service Desk.
D) It is an attribute of the customer's system.
2. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)
A) Report development
B) Batch job planning
C) Performance measurement
D) Safe remote access
3. What is SAP PartnerEdge?
A) A platform to implement, support, operate and monitor your enterprise solutions.
B) A tool integrated in SAP Solution Manager.
C) A program for SAP Channel partners focused on small and midsize companies.
D) A product oriented on business processes of small and midsize companies.
4. Which of the following incidents will lead to a message being qualified as Very High?
A) An important request for information related to a future release or patch
B) An issue leading to business critical work that cannot be performed
C) A product customization requested through support
D) A missing product functionality required by the customer
5. What is SAP EarlyWatch Check?
A) It is a document that customers follow to check their platform.
B) It is a service delivered onsite.
C) It is a service delivered remotely.
D) It is a fully automatically generated report.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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