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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which of the following features are supported by the SAP Note Assistant? (Choose two)
A) Creation of internal memos in customer messages
B) Checks if a given note can be implemented automatically
C) Implementation of any note that can be implemented automatically by an SAP Note
D) Automatic implementation of Java corrections
2. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)
A) Backup and Recovery
B) Solution Monitoring
C) Service Desk
D) Service Marketplace
3. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
A) Send notes to customer without being sure that they will help.
B) Try to guess what the customer 'might' want to have.
C) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
D) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
4. What is the ABAP Dictionary used for? (Choose two)
A) To define database objects, for example, tables and views on the Database.
B) To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
C) To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
D) To maintain ABAP programs.
5. What can the processor use in the Service Desk for message processing? (Choose two)
A) Transaction INCMAN
B) Business Process Monitoring Work Center
C) Incident Management Work Center
D) CRM_DNO_MONITOR transaction within SAP GUI
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,C | Question # 3 Answer: C,D | Question # 4 Answer: A,B | Question # 5 Answer: C,D |
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