IBM M2070-740

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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) How do CSRs access all information necessary to respond to customer questions?
B) Do your CSRs need Case Management?
C) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
D) How do CSRs do scanning of documents today?

2. Which of the following would most likely appeal to the Legal role/staff within an organization?

A) Archiving
B) Analytics
C) Discovery
D) Disposal

3. What percentage of CIOs is making plans to focus on mobility?

A) 5%
B) 84%
C) 50%
D) 27%

4. In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A) 33 percent
B) 22 percent
C) 41 percent
D) 60 percent

Solutions: