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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?
A) Create two quick campaigns.
B) Create one campaign with two marketing lists.
C) Create one campaign with one marketing list.
D) Create one quick campaign.
2. When scheduling services in Microsoft Dynamics CRM 2011, where do you define the resources required to perform a service?
A) in the resource selection rules
B) in the user record
C) in the service activities
D) in the resource group
3. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?
A) All quotes related to an opportunity must be in the same currency.
B) Opportunities can be created for leads.
C) The Pipeline Phase field is mandatory.
D) A Price List is required to add products to an opportunity.
4. In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?
A) In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
B) In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
C) Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.
D) Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
5. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft Dynamics CRM 2011? (Choose al that apply.)
A) multi-series charts
B) funnel charts
C) scatter charts
D) single-series charts
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B,D |
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