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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. What is SAP Solution Manager?
A) It is a relational database system that can be used as an alternative to databases from other vendors.
B) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
C) It is an application that is part of the SAP Supply Chain Management application.
D) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
2. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?
A) Create a message using the component SV-SMG-SUP within Service Desk.
B) Send an email to SAP EMEA Support.
C) Call the Customer Interaction Center.
D) Call your account manager to ask for help.
3. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)
A) The steps which you performed to reproduce the issue.
B) SAP Notes that have not been tested yet.
C) All relevant information you have gathered.
D) Username and password in your internal message notice.
4. Which of the following incidents will lead to a message being qualified as Very High?
A) An important request for information related to a future release or patch
B) An issue leading to business critical work that cannot be performed
C) A product customization requested through support
D) A missing product functionality required by the customer
5. What is recommended communication behavior if a message has a long life cycle?
A) I need to work with my manager to get a plan around how to get a solution.
B) Sorry for the time taken but I was working on a more important customer's issue.
C) I am the only person with this skill so it cannot be escalated.
D) I am going to be on holiday for two weeks please wait until I get back.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: A |
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