Cisco 642-427

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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Two Cisco Unified Communications Manager clusters have recently been installed. One is in Tokyo and the other in Chicago connected by a WAN link. You have started the configuration of a SIP trunk and you are integrating the dial plans. All phones in Tokyo can call all phones in Chicago, but no phones in Chicago can call Tokyo phones.
Which two statements are possible causes? (Choose two.)

A) Tokyo phones are in a CSS that is not in the partition of the route pattern to call from Tokyo to Chicago.
B) The CSS of the Chicago phones does not include the partition of the route pattern to point to Tokyo.
C) The SIP trunk in Chicago is in a CSS that is not in the partition of the Chicago phones.
D) The Tokyo SIP trunk inbound CSS does not contain the partition of the Tokyo phones.
E) The SIP trunk is configured from Tokyo to Chicago, but not from Tokyo to Chicago.

2. You have received a trouble ticket stating that when callers dial the internal Help Desk queue at extension 2300, they hear a message that their calls cannot be completed as dialed. Which two issues could cause this problem? (Choose two.)

A) There are no agents logged in to the Help Desk queue.
B) There is a connectivity issue between Cisco Unified CallManager and the Cisco Unified Contact Center Express server.
C) The CSS of the route point for 2300 is incorrect.
D) The route point for 2300 has been modified or deleted in Cisco Unified CallManager, resulting in a synchronization issue.
E) The script associated with the Help Desk queue is corrupt.

3. Which two phones work in Cisco Unified Communications Manager Device Mobility? (Choose two.)

A) phones with an IP address assigned by DHCP
B) phones with an IP Addressing Mode set to IPv4 Only
C) phones with an IP address assigned using NAT/PAT
D) phones with an IP Addressing Mode set to IPv6 Only

4. A customer is trying to register an IP phone. During the registration process, the IP phone receives the configuration file (.xml) from the TFTP server. Which input can you find in the configuration file that is downloaded to the IP phone?

A) extension number
B) speed dials
C) location of the DHCP server
D) firmware to be loaded on IP phone
E) IP address of the IP phone
F) valid locally significant certificate

5. Refer to the exhibit.

Assume a centralized Cisco Unified Communications Manager topology. From the output of the show policy-map interface command, it can be seen that the voice traffic is experiencing drops. The router is configured for low latency queuing and is located at the central site. Which course of action would rectify this issue?

A) Configure Call Admission Control to limit the maximum calls that are sent to the priority queue.
B) split some of the excess voice traffic into other queues K avoid oversubscription of the priority queue.
C) Configure a higher rate bandwidth codec on all voice calls
D) Place the signaling traffic in the priority queue.

Solutions: