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HP LaserJet Solutions Sample Questions:
1. The HP born-on date (Service ID) appears as a five digit number in the format YYDDD, where YY represents the year of manufacture and DDD the month and day. Using the standard formula, what is the born-on date represented by 11280?
A) December 30, 1991
B) January 28, 2001
C) December 30, 1996
D) October 10,2001
2. After performing a cold reset the customer cannot get the wireless print server configured correctly. What should you suggest to this customer?
A) Disable any firewalls
B) Replace the print server
C) Replace the printer
D) Print a configuration page
3. What is the function of the Engine Test or Test Print button?
A) to verify communication between the PC and the printer
B) to bypass the formatter and test the print engine
C) to verify communication between the formatter and the DC Engine controller
D) to verify that the entire printer is operating correctly
4. Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?
A) the HDD is not initialized
B) firmware needs to be downloaded on to the HDD
C) the 40GB HDD is not compatible and needs a 20GB HDD
D) the sending option is never available in the control panel
5. You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should you do next?
A) Narrow the symptoms to one critical area.
B) Identify a possible solution.
C) Develop an action plan for problem resolution.
D) Determine and prioritize possible causes.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |