EXIN EX0-101

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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following activities is NOT part of the Deming Cycle?

A) Act
B) Plan
C) Do
D) Co-ordinate

2. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Continual service improvement
C) Service operation
D) Service transition

3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Service asset and configuration management
B) Service level management
C) Incident management
D) Change management

4. Which one of the following does service metrics measure?

A) Infrastructure availability
B) Maturity and cost
C) Functions
D) The end-to-end service

5. Which one of the following is the BEST definition of the term service management?

A) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
B) A set of specialized organizational capabilities for providing value to customers in the form of services
C) Units of organizations with roles to perform certain activities
D) The management of functions within an organization to perform certain activities

Solutions: