Peoplecert CMS7

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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers

A) None of the above
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only

2. Which of the following would be defined as part of every process?
1.Roles
2.Activities
3.Functions
4.Responsibilities

A) 1, 2 and 4 only
B) All of the above
C) 1 and 3 only
D) 2 and 4 only

3. Which of the following are managed by facilities management?Hardware within a data centre or computer room Applications Power and cooling equipment Recovery sites

A) All of the above
B) 1, 2 and 3 only
C) 1 and 3 only
D) 1, 3 and 4 only

4. Which statement about Service Level Agreements (SLAs) is CORRECT?

A) There should always be a separate SLA for each specific customer
B) They must contain legal wording because of their importance
C) Changes to the SLA can only be requested by the customer
D) The wording must be clear and concise to allow no room for ambiguity

5. Which of the following are responsibilities of a Service Level Manager?
1.Agreeing targets in Service Level Agreements
2.Designing the service so it can meet the targets
3.Ensuring all needed contracts and agreements are in place

A) All of the above
B) 2 and 3 only
C) 1 and 3 only
D) 1 and 2 only

Solutions: