ISEB ISEB-ITILF

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Release and deployment management
B) Change management
C) Supplier management
D) Service catalogue management

2. Which of the following is NOT a valid objective of problem management?

A) To restore service to a user
B) To prevent problems and their resultant Incidents
C) To eliminate recurring incidents
D) To manage problems throughout their lifecycle

3. Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages

A) All of the above
B) 2 and 3 only
C) 1 and 3 only
D) 1 and 2 only

4. Which of the following is NOT an objective of service transition?

A) To provide training and certification in project management
B) To plan and manage the capacity and resource requirements to manage a release
C) To ensure that a service can be operated, managed and supported
D) To provide quality knowledge and information about services and service assets

5. What are customers of IT services who work in the same organization as the service provider known as?

A) Strategic customers
B) Valued customers
C) External customers
D) Internal customers

Solutions: