Avaya 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Log in as root and execute the password command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

2. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Local Announcements
C) Music-on-hold
D) Integrated Announcements

3. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Vector farm
C) Agent Login ID farm
D) Hunt Group farm

4. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to digits
B) Converse-on skill
C) Messaging skill
D) Route-to number
E) Collect digits

5. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Basic
B) Call Center Elite
C) Call Center Introductory
D) Call Center Standard

Solutions: