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PEGACCA Real Exam Prep DEMO
Question 1: Which of the following is NOT a best practice in CPM dialog management ________? (ChooseOne)
A. Dialog rules should be contained in a separate RuleSet from other configuration such as flows
and flow actions
B. Dialog scripts should contain what to say; not what to do
C. Dialog scripts should include references to customer data
D. CSRs should be encouraged to configure personal dialog scripts
Correct Answer: D
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