HP HP2-B110

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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Approximately what percent of the HP printers imaging system is contained in the HP laserJet All-in-One print cartridge?

A) 30%
B) 90%
C) 70%
D) 50%

2. What is a typical cross-selling question?

A) "Wouldn't you benefit even more from an HP X cartridge?"
B) "Can I make your sale bigger?"
C) "Do you Print duplex?"
D) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."

3. What characterizes the supplies product life cycle?

A) It is the same as the product lifecycle of the printer (hardware).
B) It is significantly longer than the product lifecycle of the printer (hardware).
C) It is shorter than the product lifecycle of a printer (hardware).
D) It is linked to the page coverage.

4. What are three typical target customer groups for supplies?

A) Loyal - original supplies customers, switcher customers, and lost customers
B) Home-user customers, public customers, and enterprise customers
C) Ink customers, laser customers, and media customers
D) Small-sized customers, medium-sized customers, and large-sized customers

5. What are the hidden costs in the framework of printing?

A) Price of the cartridge after discounts
B) Costs of an intern
C) Price of the printer after tax
D) Wasted toner, ink, and paper due to reprints

Solutions: