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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Far data to be available universally, the "measured Field in CM must be administered to which setting?
A) Measured: survivable
B) Measured: internal
C) Measured: both
D) Measured: external
2. Which communication manager option on the communication manager gives the customer call centre capabilities?
A) Least Occupied Agent (LOA)
B) Automatic Call Distribution (ACD)
C) Expert Agent Selection (EAS)
D) Best Service Routing (BSR)
3. Which packet is needed to have skill available instead of hunt groups?
A) Elite with EAS
B) Premium
C) Silver
D) Standard with EAS
4. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
A) Vector Queuing Priorities
B) Service Objective
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment
5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
A) 15600
B) 10400
C) 100000
D) 500000
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A,C |