Avaya 3001

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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be a member of a hunt group.
B) User must be defined as an agent in one-X Portal.
C) CCR Agent Must be checked on the user's Supervisor tab.
D) force Account Code must be checked on the user's Supervisor tab.

2. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) ''Agent1''cannot be used as a name for a CCR agent.

3. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A) Line circuit ID
B) IP office configuration file and VoiceMail Pro call flow
C) Network packet sniff from the IP Office port
D) IP Office and VoiceMail Pro traces
E) Auto attendant WAVE file

4. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) Backup Server IP Address configured on IP Office
B) Primary Server IP Address configured on the secondary server
C) Secondary VoiceMail Pr Server installed on the network
D) License for the secondary VoiceMail Pro Server

5. Which two email clients are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Lotus Messages
C) Microsoft Office Communicator
D) Lotus Notes

Solutions: