BBPSD CSFX

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BBPSD Customer Service Sample Questions:

1. A key customer exchange is when there are a number of:

A) Customers leaving a shop.
B) Customers entering a shop.
C) Customers talking to each other.
D) Important events in customer interactions.

2. The most common time wasting activity is:

A) Being indecisive.
B) Frequent interruptions.
C) Excessive socialising.
D) Personal disorganisation.

3. Which of the following is the most important reason for getting customer feedback:

A) To improve the overall customer experience.
B) To be seen to be responsive to customers.
C) To establish a customer database.
D) To improve sales.

4. It is important for organisations to know that customer expectations:

A) Can rarely be met.
B) Can sometimes not be met.
C) Must be met.
D) Are always realistic.

5. When communicating with a customer by writing a letter you should:

A) None of the above.
B) Never sign the letter yourself.
C) Make the letter long and interesting.
D) Sign the letter yourself.

Solutions: