Oracle 1Z0-465

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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

A) Create and add the distribution list to the schedule.
B) Create a dashboard for the report.
C) Send a notification to the execution team that the report is available.
D) Create a schedule record for the report.
E) Set the up staff accounts for the executive team.
F) Upgrade the permissions for the report to include the executive team.

2. Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.

A) Chat Rules
B) Survey Rules
C) Contact Rules
D) Organization Rules
E) Opportunity Rules
F) Incident Rule
G) Task Rules

3.
Which two statements are true about the Oracle RightNow CX Cloud Service Application button?

A) Provides context-sensitive help
B) Can include shortcuts to commonly used reports
C) Contains shortcuts for adding records and items to the knowledge base
D) Provides quick access to any of the interfaces defined for your application

4. Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A) Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
B) Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword
C) Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
D) Add "print" using the Stop word editor and add "print" to the alias file.

5. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 28
B) 34
C) 32
D) 30
E) 38
F) 36
G) 40

Solutions: