Apple 9L0-066

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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never
displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?

A) Console
B) Activity Monitor
C) Verbose mode
D) Disk Utility

2. Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A) Restart the iMac and reset NVRAM.
B) Restart from the Recovery System and run Network Utility.
C) Open System Information to verify that the Wi-Fi card is detected.
D) Open the Network pane of System Preferences and click Assist Me.

3. Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design.
He explains that after about an hour of use, the machine seems to operate more slowly.
The issue gets worse as time goes on until he has to restart the machine.
After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?

A) Console
B) Single-user mode
C) Activity Monitor
D) Verbose mode
E) Disk Utility

4. Sheryl is configuring a drive on the office server to be used by Time Machine. Each of the Mac computers in the office will be set up to use that network drive. Which of the following network protocols must the server use to make that drive available to Time Machine on each Mac computer?

A) File Transfer Protocol (FTP)
B) Reverse Address Resolution Protocol (RARP)
C) User Datagram Protocol (UDP)
D) Apple Filing Protocol (AFP)

5. Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel?

A) "Have you seen the little spinning clock in the menu move?"
B) "When was the last time you used Time Machine to back up your files?"
C) "How many times did Time Machine complete an incremental backup of the files?"
D) "In your Time Machine setup, did you exclude any system files?"

Solutions: