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EXIN ITIL V3 Foundation Sample Questions:
1. What are customers of an IT service provider who purchase services interms of a legally binding contract known as?
A) Strategic customers
B) Valued customers
C) External customers
D) Internal customers
2. Which of the following statements describes the objectives of service asset and configuration management?
1.To identify, control, report and verify service assets and configuration items (CIs)
2.To account for, manage and protect the integrity of service assets and configuration items
3.To establish and maintain an accurate and complete configuration management system
4.To document all security controls together with their operation and maintenance
A) All of the above
B) 1, 2, and 3 only
C) 1, 3 and 4 only
D) 1 and 2 only
3. How are groups, teams, departments and divisions classified?
A) Roles
B) Technicians
C) Processes
D) Functions
4. Which of the following identifies the purpose of design coordination?
A) Designing of all the links between every service design process and all other processes in the service lifecycle
B) Provide a single point of control for allactivities and processes within the service design stage of the lifecycle
C) Ensuring all service designs have availability designed into them
D) Control of all supplier relationships from design right through to the production environment
5. Which of the following questionsdoes the guidance in service strategy help to answer?
1.What services should we offer and to whom?
2.How do we differentiate ourselves from competing alternatives?
3.How do we create value for our customers?
A) All of the above
B) 3onfy
C) 1 only
D) 2 only
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |