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Exam Code: SDM_2002001030
Exam Name: SDM Certification - PS NSOP
One year free update, No help, Full refund!
SDM_2002001030 Dumps PDF Total Q&A: 160 Questions and Answers
Last Update: 06-23,2015

SDM_2002001030 Exam Cram Detail : Click Here

NO.1 As far as network operations meetings are concerned which of the following statements is
correct?
A. Due to cost saving measures I only organise network operations team meetings if major changes in
scope or SLA's occur from customer side.
B. I'm organising regular operational team meetings to keep the operations team fully informed
about the operational status at a detailed level and to check if any re-planning and/or modification of
the Transition or Transformation plan is required.
C. I'm organising regular operational team meetings in order to get a feeling about the status of the
different operational teams.
D. In the regularly organised operational team meetings my major focus is to check the timekeeping
and performance of the operations team members.
Answer: B

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NO.2 In setting up the spare part requirements with NSN which of the statements MOST closely
describes the key set-up requirement?
A. Having an OLA with Care for spare part management.
B. Having an effective warehouse management system to support Hardware Services.
C. Locating spare parts in Service vehicles and at Network Locations.
D. Implementing a Spare Part Management process and tools in GDC.
Answer: A

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NO.3 Why is a Resource Plan required during the 'Create Customer Solution' Phase?
A. To initiate recruitment of Operations team.
B. In order to make a services cost calculation.
C. To reserve resources from Resource Manager.
D. To reserve subcontractor resources.
Answer: B

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NO.4 Which statements correctly describes Third Party Management?
A. Managing contracts and subcontracts undertaken with partner organizations in order to provide
outsourced service delivery to the customer.
B. Managing contracts undertaken with partner organizations in order to provide outsourced service
delivery to the customer.
C. Managing contracts where they are essential with partner organizations in order to provide
outsourced service delivery to the customer.
D. Managing essential contracts on behalf of the customer in order to provide the outsourced service
delivery scope of services or to fully novate them.
Answer: D

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NO.5 How would you ensure the GNOC has 24x7 management support?
A. Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure
in any case you can manage 24x7 all the management tasks assigned to you and ensure your
availability.
B. Have Process Owners and/or Team Leaders take on escalation management roles and delegate
some of your responsibilities to them to test their capability.
C. Organize the shift by taking into account the experience of the Team Leaders and engineers.
Ensure you have constant communication with the Team Leader in case it is necessary for you to
manage the team.
D. Assign tasks and define process's Owners. Provide the Team Leaders with the right management
contact names who might provide support in case needed. Delegate all the responsibility to them
when you are present at the NOC.
Answer: B

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NO.6 You have a Trouble Ticketing system that has a limited capability, which other function can
you use to assist you when calculating the SLA?
A. Configuration Management
B. OSS Management
C. Fault Management
D. Performance Management
Answer: D

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NO.7 Serious flood damage in a major city has resulted in a completely cut off mobile network.
Contractually this is 'Force Majeur' and no SLA's are effected in contractual terms. What is your
priority recommended course of action?
A. Start repairing sites once power is restored with priority given to sites generating highest income.
B. Have a special team ready to start checking all sites to ensure they are safe.
C. Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.
D. Use spare generators to get priority sites safely back on air as soon as possible.
Answer: D

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NO.8 Which option is MOST likely to considerably reduce service costs?
A. The use of subcontractors.
B. Provision of services using the shared delivery model.
C. Controlling Field Operations from the GDC.
D. Utilise best practice from NSN's PS Global Services.
Answer: B

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