Avaya 3303

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) AML
B) PRI
C) H.323
D) SIP
E) SSH

2. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) Max Records In Editor
B) Max Additional Units in Editor
C) MAX_EXPANSION_UNIT in master.cfg
D) MAXJOBS in master.cfg

3. On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?

A) Agent
B) Job
C) Administrative
D) Agent Monthly

4. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Add the area code and prefix "720:435" to K - Mountain No Daylight.
B) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
C) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
D) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
E) Add the area code "720" to K - Mountain No Daylight.

5. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
B) The Active list configuration must be deleted before saving the new configuration.
C) The modified list configuration can be saved as Active and be used immediately.
D) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
E) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.

Solutions: