Avaya 3303

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Agent API
B) Event SDK
C) VLTerm
D) SSH

2. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) A database backup has not been run recently.
C) The dialer's disk capacity was not sized properly when the dialer was installed.
D) The db_maintenance script is not scheduled in cron.
E) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.

3. Which command would you use to test event services?

A) enclient
B) check_mts
C) dataclient
D) check_pds

4. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) Monitor may not be configured to display agents who are on break.
B) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
C) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
D) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.
E) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.

5. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 200
B) 600
C) 800
D) 400

Solutions: