Peoplecert CMS7

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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which is NOT a purpose of Service Transition?

A) Ensure that a service can be managed, operated and supported.
B) Provide training and certification in project management.
C) Plan and manage the capacity and resource requirements to manage a release.
D) Provide quality knowledge of Change, Release and Deployment Mgmt.

2. Which of these is the correct set of steps for the Continual Service Improvement Model?

A) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
B) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually Improve
D) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

3. The BEST description of the purpose of Service Operation is?

A) To design and build processes that will meet business needs
B) To deliver and support IT Services at agreed levels to business users and customers
C) To proactively prevent all outages to IT Services
D) To decide how IT will engage with suppliers during the Service Management Lifecycle

4. Which of the following are goals of Service Operation?
1.To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2.The successful release of services into the live environment

A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only

5. Which of the following is an objective of service transition?

A) To negotiate service levels for new services
B) To plan and manage the resource requirements for releases
C) To provide quality knowledge of incident and problem management
D) To plan and manage entries in the service catalogue.

Solutions: