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Peoplecert ITIL V3 Foundation Sample Questions:
1. Which process contains the Business, Service and Component sub-processes?
A) Service Level Management
B) Capacity Management
C) Incident Management
D) Financial Management
2. Remediation planning is BEST described in which of the following ways?
A) Planning how to advise the change request of a failed change
B) Planning how to compensate a user for a failed change
C) Planning how to recover the cost of a change
D) Planning the steps required to be taken if a Change is unsuccessful
3. Which of the following does the Availability Management process include?
1.Ensuring services are able to meet availability targets
2.Monitoring and reporting actual availability
3.Improvement activities, to ensure that services continue to meet or exceed their availability goals
A) All of the above
B) 1 and 3 only
C) 1 only
D) 1 and 2 only
4. Which of the following are goals of Service Operation?
1.To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2.The successful release of services into the live environment
A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only
5. Which of the following statements is CORRECT?
A) The Configuration Management System is part of the Service Knowledge Management system
B) The Configuration Management System is part of the Known Error Data Base
C) The Service Knowledge Management System is part of the Configuration Management System
D) The Configuration Management System is part of the Configuration Management Database
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |