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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which one of the following would NOT be defined as part of every process?
A) Roles
B) Metrics
C) Inputs and outputs
D) Functions
2. Which one of the following is NOT the responsibility of service catalogue management?
A) Ensuring that all operational services are recorded in the service catalogue
B) Ensuring that information in the service catalogue is consistent with information in the service portfolio
C) Ensuring that information in the service catalogue is accurate
D) Ensuring that service level agreements are maintained
3. Which of the following is NOT an objective of request fulfillment?
A) To provide a channel for users to request and receive standard services
B) To provide information to users about what services are available and how to request them
C) To update the service catalogue with services that may be requested through the service desk
D) To source and deliver the components of standard services that have been requested
4. Which process includes business, service and component sub-processes?
A) Financial management
B) Service level management
C) Incident management
D) Capacity management
5. What should a service always deliver to customers?
A) Resources
B) Value
C) Applications
D) Infrastructure
Solutions:
Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |