EXIN EX0-117

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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which process is responsible for the availability, confidentiality and integrity of data?

A) Service asset and configuration management
B) Change management
C) Service catalogue management
D) Information security management

2. Which one of the following statements is CORRECT?

A) The configuration management system is part of the service knowledge management system
B) The configuration management system is part of the known error database
C) The service knowledge management system is part of the configuration management system
D) The configuration management system is part of the configuration management database

3. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Teams
C) Job descriptions
D) Functions

4. Which one of the following is the BEST description of a service level agreement (SLA)?

A) An agreement between the service provider and their customer
B) An agreement between a service provider and an external supplier
C) The part of a contract that specifies the responsibilities of each party
D) An agreement between the service provider and an internal organization

5. Which of the following is the best definition of service management?

A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) The ability to keep services highly available to meet the business needs
C) An internationally recognized methodology to provide valuable services to customers
D) A complete set of all the documentation required to deliver world class services to customers

Solutions: